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Customer Service Executive

Công Ty TNHH The Cocoa Project Công Ty TNHH The Cocoa Project
  • Hết hạn trong 30 ngày nữa
  • Mức lương Thỏa thuận
  • Ứng tuyển ngay
  • Lưu lại
  • Chia sẻ

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    Tính chất công việc

    Full-time

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    Vị trí/chức vụ

    Nhân viên/Chuyên viên

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    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

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    Yêu cầu kinh nghiệm

    Không yêu cầu

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    Ngày đăng tuyển

    23/12/2024

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    Yêu cầu giới tính

    N/A

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    Mô tả công việc

    WHAT YOU WILL GET:
    We are seeking a dedicated Customer Service Executive to handle and streamline customer service across various channels for our chocolate brand and Consulate. This role requires excellent communication skills, attention to detail, and a proactive approach to managing inquiries, feedback, and order confirmations on a range of platforms including social media, direct messaging apps, email, food delivery apps, and our website...
    JOB DESCRIPTION:
    CUSTOMER SUPPORT AND ENGAGEMENT:
     Respond promptly and professionally to customer inquiries via Zalo, Tiktok, Meta (Facebook and Instagram), and email.
     Manage chat channels on the company website, providing accurate information and assisting with customer concerns.
     Monitor and respond to customer feedback and reviews on food delivery apps and Google, ensuring all issues are handled appropriately.
     Address product inquiries, resolve customer issues, and provide guidance on chocolate and related products with warmth and accuracy.
    ORDER MANAGEMENT:
     Confirm online orders received through the website and ensure timely communication with other departments.
     Collaborate with store to track order statuses and provide customers with updates or resolutions regarding their purchases.
    CHANNEL-SPECIFIC DUTIES:
     Zalo: Handle customer inquiries, post announcements, and respond to messages promptly to keep engagement high and information clear. Post announcements, promotions, and other brand messages on Zalo to keep customers informed about products, events, or company news based on MKT hand-over information.
     Tiktok & Meta: Manage direct messages, maintaining an enthusiastic and brand-aligned tone.
     Food Apps: Monitor and respond to customer feedback on food delivery apps, addressing any service-related issues quickly.
     Google Reviews: Track and respond to customer reviews, ensuring each review is acknowledged to maintain a positive brand presence.
    FEEDBACK ANALYSIS AND REPORTING:
     Record and analyze customer feedback, complaints, and common questions to help identify improvement areas.
     Prepare regular reports for the management team summarizing customer service performance, customer pain points, and opportunities for product or service improvements.
    CONTINUOUS IMPROVEMENT:
     Proactively suggest new processes to enhance customer satisfaction and streamline responses across channels.
     Stay up-to-date with platform-specific trends and best practices to maintain an engaging and responsive customer service presence.
    CONSULAR ADMINSTRATION OF BELGIUM CONSULATE:
     Carry out a wide variety of Consulate office administrative tasks;
     Support for granting/ renewing/ reissuing of Temporary Passport;
     Answer requests from citizens and give them information by e-mail, telephone, face- to-face;
     Follow up the population and issues of Belgian residents in Vietnam to support them in needed: certificate of life, affidavit, disease, death (visit), missing, arrested, kidnapped...;
     Notary service such as authentication, confirmation, need to be sign by the Honorary Consulate;
     Process consular documents and liaising with the relevant authorities in Belgium and Vietnam;
     Assist in post preparation and response to events;
     Welcome delegations from Ambassador Belgian officials, other delegations to work in HCM City with Consul and organize related events;
     Others task: as Consular Assistant's request.

    Yêu cầu công việc

     Bachelor's degree in Business Administration, Marketing or related fields;
     Experience: Minimum 3 years of customer service experience that manages multiple digital channels;
     Skills: Excellent written and verbal communication in English and Vietnamese, multitasking, attention to detail, and strong organizational skills.
     Soft Skills: Keen attention to detail and problem-solving with customer-centric attitude. Ability to handle complaints professionally and work well in a fast-paced environment. Passion for chocolate and food is a plus!;
     Continuous improvement and adaptation to a dynamic environment;
     Able to work independently with little supervision;
     Technical Proficiency: Familiarity with Zalo, Tiktok, Meta platforms, Google Reviews, and website live chat systems.
     Highly motivated with a strong work ethic, willing to learn and grow.

    Quyền lợi được hưởng

    Salary: negotiation
    5 days per week
    SHUI in full, based on the gross salary
    Lunch allowance, parking allowance (depend on working location), birthday benefit.
    12 days of annual leave + 01 leaving on the birthday
    Training opportunities
    Health insurance 24/7 after working 24 months continuously
    Annual salary review
    Yearly health check
    Yearly company trip (depend on business result)

    Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi

    Công Ty TNHH The Cocoa Project
    Mời bạn đến làm việc ở

    Công Ty TNHH The Cocoa Project

    Lĩnh vực:
    Kinh doanh
    Địa chỉ:
    143 Nguyễn Đình Chiểu, quận 3, Tp. HCM

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