Customer Experience Specialist

Job Purpose and Impact

The Customer Service Specialist, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.

• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.

• Execute customer service strategies.

• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience.

• Minimum 2-year experience. Having experience in Food Ingredients is preferred.

• Experience in Customer Service and Logistics/Supply Chain field.

• Good communication skill (both in Vietnamese & English).

• Able to work under high pressure.

• Experience in SAP & Oracle.