Customer Care Lead (Singapore Market)

Work Arrangement:

● 3 Weekdays + 2 Weekends

● Hours: Weekdays 11pm-8pm

● On-site for all working days

Key Responsibilities:

● Lead, recruit, coach, and manage a high-performing team of Learning Advisors to achieve monthly, quarterly, and yearly KPIs.

● Develop and implement strategies to consistently increase student engagement and maximize customer satisfaction and success with Geniebook.

● Drive the care-to-sales process by managing add-on sales, renewals, referrals, and upgrades to increase customer lifetime value.

● Monitor, analyze, and share student learning data with parents to highlight progress and

● Minimum 4-5 years of experience in care-to-sales or sales leadership roles, preferably in the Education or EdTech sector.

● Proven track record of driving sales processes from planning to close and achieving sales and customer success KPIs.

● Strong skills in sales (especially account/farmer sales), customer engagement, and team leadership.

● Excellent communication and interpersonal skills with fluency in English.

● Highly motivated, performance-driven, and capable of working independently in a fast-paced, start-up environment.

● Good organizational and problem-solving skills with a passion for customer success.

● Experience with CRM systems and sales management tools is highly preferred.

● Ability to work flexible shifts including weekends.