Culturist - Nhân Viên Lễ Tân

- Introduce services in the hotel and also local culture and heritage for guests

- Check with guests and find out personal preferences before they arrive

- Receive guests and do separate check-in procedures, introduce rooms and facilities to guests

- Arrange celebrations for special occasions (eg birthdays) for guests

- Proactively find opportunities to communicate with guests, find out and recommend services towards a personalized experience for each customer

- Receive reservations when needed, and put accurate information on the system, confirm for guests

- Support guests' requests during their stay

- Always check customer satisfaction

- Settlement of complaints, action to restore services promptly, properly reporting

- Prepare in advance and do separate check-out procedures to ensure accurate bills

- Implementation of closing shift reports

- Arrange and organize the work area clean, tidy and tidy.

- Comply with brand name service standards, always show the spirit and professional image

- Ensuring health safety and fire safety and security and order at work"

- Diploma of college or university or equvalent level of experience

- Experiences in similar role at luxury hotels/resort is of advantage

- Excellent interpersonal skills with personable character, good at cultivating strong guest relations.

-Good command in spoken and written English

- Competent computing skills

- Competitive salary

- Full conrtribution off Social Insurance as per the law

- Service charge distribution

- Public holiday bonus

- 13th month salary offer based on bussiness results

- Team-building activities during the year

- Career development in international and professional working environment