Cargo Customer Service Executive

· Assist with customer telephone and email enquiries in a timely, professional manner. Provide excellent customer service at all times, empathising with the customer and working diligently to resolve the issue

· Identify customer needs and provide alternative solutions to suits their requirements

· Ensure procedures followed as per Airline SOPs, and in accordance with IATA regulations.

· Proactively contribute to team meetings, sharing knowledge and intelligence pro-actively to other colleagues

· Liaise closely with GHA staff and provide clear instructions around flight planning and ensure that customers remain fully advised of booking details of their shipments.

· Keep flight plans up to date until departure to ensure maximum capacity utilized on flights.

· Track and trace shipments as required and ensure that any offloads are rebooked within the specified time frame.

· Ensure procedures followed as per Airline SOPs Your Ǫualifications and Experiences

Your Ǫualifications and Experiences

· Excellent Spoken and Written English

· Fluent Vietnamese

· Desired: Experience in a Customer Service and Call Centre Environment

· Desired: Experience in Air Cargo or Logistics, ideally within a Customer Service or operational capacity

· Proven ability to communicate effectively within a customer service setting, both in writing and verbally.

· Experience in managing conflicting and changing demands of a high-pressure working environment.

· Proficient user of MS Office (Word, Excel, Outlook)

What we Offer:

- Competitive Salary, based on experience

-Hours and Schedule details

-Company IT provided

-Pension or Insurance details

- Multi-Cultural working environment