Call Center

-Provide solutions to recovery service, and improve customer satisfaction
-Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.
-Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels
-Understand and deliver business strategies and improve customer services through the execution of self-service
-Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
-Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions

-2-3 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus)
-Good communication in English and negotiation skills
-Basic analytical skills to keep track of performance
-Fast learning and open to change.
-Teamwork, time management, and data analyst skills