BILLING SPECIALIST_SETTLEMENT PAYMENT- Night Shift

Outsource Solutions is a service company dedicated to connecting clients with the right partners to build, operate, and manage projects efficiently and cost-effectively. We specialize in streamlining operations, optimizing resources, and delivering high-quality solutions tailored to each client’s needs.

As an employer, we prioritize a professional, transparent, and growth-oriented work environment. Our team members are valued for their contributions and provided with continuous learning opportunities to develop their skills and advance their careers.

If you’re looking for a dynamic and stable workplace with opportunities for professional development, Outsource Solutions is the perfect place to grow.

DEFINITION OF THE BILLING CLERK POSITION:

• After the customer signs the contract to join the program, the company will assist in creating an account to ensure savings and payments are made according to the plan established by the company.
• The role of the Billing Clerks is to act as a liaison, supporting customers throughout the payment process with information regarding their accounts, figures, documentation, and other related matters.

Please note that this department supports customers in making payments as part of the debt forgiveness/reduction offer agreed upon between the customer and the bank. This is NOT a debt collection or handling department.
JOB RESPONSIBILITIES:

• Creditor Payment Coordination: Call creditors to confirm, schedule, and execute settlement payments.
• Payment Issue Resolution: Identify and resolve any payment-related issues that may impact the settlement process.
• Settlement Monitoring: Ensure client settlements remain in good standing by proactively following up on payments.
• Creditor Follow-ups: Regularly check with creditors on pending or missed payments to prevent settlement voids.
• Settlement Disputes: Handle dishonored settlements by negotiating with creditors and disputing unfair cancellations.
• Client Protection: Ensure that clients’ settlement agreements are honored by creditors and take necessary steps to protect their agreements.
• Perform additional duties as assigned by management to support departmental and organizational goals.

• Graduated from a College/University or higher, preferably in the following majors: Finance, Banking, Accounting, International Business, Commerce, etc.
• No experience required, training will be provided at the start of the job.
• Fluency in English, with an IELTS score of 6.5 or higher or equivalent certificates/degrees (mandatory requirement) as the working market is 100% US, work with partners and banks in the US.
• Strong problem-solving and communication skills.
• Ability to calculate quickly and accurately.
• Proficiency in meticulous attention and focus on every detail.
• Proficient in Microsoft Office.
• Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
• Preference will be given to candidates with experience working at Banks/Financial Institutions and a solid understanding of payment processes.