Assistant Restaurant Manager (Trợ Lý Nhà Hàng Trưởng)

Reports To: Restaurant Manager/ F&B Manager

Position Summary:

The Assistant Restaurant Manager is responsible for ensuring excellence in guest, quality service and positive environment, effective training of staff. They assist the Restaurant Manager with daily tasks to ensure all outlets are running efficiently.

Duties and Responsibilities:

1. Responsible for ensuring guest receive consistently exceptional dining experience from a highly trained, motivated and professional service staff.

2. Ensure high standard of appearance, hospitality and service in staff and cleanliness of all dining areas. Confirm music, lighting and atmosphere is appropriate.

3. Supervise and support dining room service staff adhering to service standards through proactive guest and staff communications and shift leadership.

4. Ensure consistent standards are held for all staff with name tags, clean and proper uniforms and adherence to proper grooming standards.

5. Maintain and continually advance food, beer, wine, spirit, restaurant trends and knowledge in self and others.

6. Exhibit a professional demeanor and presentation in appearance and by maintaining a positive presence toward all staff members and guests.

7. Prepare weekly order and conduct inventory of beer, wine and liquor.

8. Delegate restaurant responsibilities among staff.

9. Assist with the new hire on-boarding process to ensure training is standardized.

10. Audit staff attendance records, evaluations and coaching.

11. Comply with all hotel and department policies, procedures and standards.

12. Maintain records of personnel performance, coaching and attendance.

13. Assist the Restaurant Supervisor with inventory stock levels of service supplies and makes recommendations for purchases based on bar and dining room budgets.

1. Above high school diploma.
2. Previous supervisory experience, preferably within a restaurant.
3. Intermediate accounting and arithmetic skills.
4. Strong leadership skills with an affinity for capacity development.
5. Excellent conflict resolution abilities.
6. Ability to work evenings, weekends, and holidays.

- Competitive salary

- Attractive monthly service fee bonus (service charge)

- Meal allowance and parking allowance are provided

- Social insurance package is paid at 100% salary

- 6 working days/ week, 12 annual leave days/year, 1 birthday leave with full pay.