Thực Tập Sinh Chăm Sóc Khách Hàng

Lobby area

• Daily checklist for front Office: ensuring the inspection of cleanliness, equipment, and the professionalism of the contractor’s staff.

Customer Service Counter

• Maintain clean and tidy counter.
• Daily check on the condition of the decorative plants at the counter and water them as necessary.
• Prepare the necessary forms to assist guests.

Main tasks

• Record customer information/feedback, notify the head of department, and forward the information to the relevant departments.
• Provide essential project information when required.
• Have a thorough understanding of the functionalities of the Property Cube app and how to monitor tasks under the supervision and guidance of the manager.
• Coordinate with other departments such as accounting, engineering, security and cleaning staffs when needed.
• Have a thorough understanding of the building's regulations and the basic procedures of the Customer Service department currently implemented in the project.
• Follow department procedures and manager's directions.

Proper Storage and Compliance

• Properly store equipment, tools, and spare parts after use.
• Follow department procedures and manager's directions.

Reports

• Prepare reports in accordance with the instructions from the direct supervisor
• Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion.

Other tasks

• Prepare reports in accordance with the instructions from the direct supervisor
• Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion.