Senior Merchant Partnership Assistant

Partnership (50%)

• Build and maintain relationships with merchants and key personnel within.
• Conduct business, MKT campaign reviews to ensure MCs are satisfied with their sales and services.
• Work closely with internal teams (Sales, Finance, CS, PD, PO, MKT, Legal team) to ensure merchant and client needs are fulfilled effectively.
• Escalate and resolve areas of concern as raised by merchants and clients.
• Monitor company performance against service level agreements and flag potential issues.
• Ensure account managers are aware of changes within merchants.

Operations (50%)

• For new merchants: Follow up processes from contract, training, go-live, create account, manage stores, internal communication, etc.
• For existing merchants: Support the management of the MC portfolio with the Merchant Partnership Manager and issues related to the operation of the MC.
• Identifies continuous improvement opportunities and proposes changes to gain efficiencies, increase quality and reduce costs in merchant processes.
• Actively participate and contribute to projects/initiatives to deliver the best merchant engagement & satisfaction in line with company long term business objectives.
• Build strong relationships and effectively communicate with internal and external stakeholders to ensure alignment, clear understanding of goals, and focus on delivering meaningful results for the merchant team.
• Other tasks assigned by the Line Manager with willingness to develop new competencies.