Sales Staff

The Sales Staff is responsible for maintaining and developing market share with existing customers, serving as the primary point of communication with customers, and working closely with other departments to provide exceptional customer service and meet business objectives.

► Sales:

- Sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments.

- Set appointments with potential customers through various communication channels.

- Follow and maintain pipelines, respond to requests for information, and remain proactive and responsive to prospective customers.

- Handle RFQs and tenders and participate in MBRs and QBRs with customers if needed.

- Stay informed on market trends, competitor activities, and carrier fluctuations by studying the market and updating the CRM system.

- Handle customer inquiries and complaints, consult with superiors if needed.

- Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC.

- Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.

- Create SOPs for the service based on customers' agreements and requirements.

- Develop a common S/I for each transportation mode or service and instruct the operation team to follow customer requests.

- Monitor the operation team's response to shipment and booking updates and remind the team, if necessary, with final responsibility belonging to the operation side.

- Input a daily shipping plan into the Daily APP for the booking and operation teams to follow.

- Monitor buying rates for RFQs in collaboration with the procurement and operation teams.

► Operation:

- Send booking confirmations, shipment status updates, and track reports to customers.

- Handle and resolve customer complaints.

- Obtain and evaluate relevant information to handle product and service inquiries.

- Verify customers and manage their accounts.

- Keep records of customer interactions and transactions.

► Customer Satisfaction:

- Conduct regular customer satisfaction surveys.

► Others:

- Perform other tasks as assigned by the superiors.

- Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.

- Report to direct superiors as requested.

► Education and Experience:

- Bachelor or higher education degree in a relevant field.

- Training or certifications with demonstrated experience or expertise in the forwarding and logistics industry processes and practices.

- Hands-on experience in executing all aspects of operational procedures efficiently.

► Required Skills and Abilities:

- Good at MS Office (Word, Excel, PowerPoint).

- Intermediate English proficiency. Another language (Japanese, Chinese, Korean, etc.) is a plus.

- Ability to work well under pressure and manage multiple tasks simultaneously.

- Excellent verbal and written communication skills, with an emphasis on active listening.

- High attention to detail, accuracy, and the ability to proofread and edit work.

- Customer-focused with a strong customer service orientation.

- Flexibility and adaptability to change.

- Proactive and self-starter with initiative and problem-solving skills.

► Working conditions and