Retail Operations Lead

1. Financial & profit management:

• Budgeting, growth planning, and profit optimization, P&L Management.
• Monitor and report sales figures, customer metrics on a daily, monthly, and quarterly basis.
• Take full responsibility for the profit and loss (P&L) of the assigned stores.

2. Team development & customer service:

• Train personnel to improve service quality. Develop highly engaged, customer-centric and result-oriented sales team.
• Recruit, train and develop a strong and sustainable talent pools.

3. Retail Operations & Displays:

• Ensure the store always meets high standards of display and sales.
• Execute excellent Store operational standards.
• Ensure Store Managers/ Retail Managers implement and execute daily, weekly, and monthly operational checklists

4. Inventory Management & Market Trends:

• Forecast, allocate products, and track demand to optimize operations and ensure reasonable supply.

5. Trade marketing & promotions:

• Plan promotions monthly/quarterly, allocate products accordingly to optimize efficiency.
• Proactively monitor and survey retail market trends, competitions to provide prompt commercial and sales plan.

6. New store opening:

• Planing for new Location (A-A+),expand, recruit and train staffs.
• Participate in new project development where appropriate like introducing new brands, building new stores or renovate existing stores.

7. Other Responsibilities:

• Coordinate with the Inventory Management and Store Compliance teams to conduct store audits in accordance with company regulations.
• Contribute ideas and initiatives, and work closely with Corporate and Marketing teams.
• Perform other tasks and assignments from the Line Manager based on business needs.

• Education: College degree or higher, preferably in Business Administration, Retail Management, or related fields.
• Personality: Detail-oriented, honest, responsible, eager to learn, and able to work independently.
• Knowledge: Understanding of the retail market, consumer trends, and regulations related to retail operations.
• Experience in the cosmetics market is an advantage.
• Communication Skills: Strong communication skills in both Vietnamese and English.
• Technical Skills: Data analysis skills and proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace (Sheets, Slides, Docs)