[ Phú Quốc F&B Supervisor - Giám Sát Bộ Phận Nhà Hàng

- Providing Food & Beverage Service to customers to experience the best satisfaction.

- Ensure services such as maintaining cleanliness, table setting, customer service, ordering and food setting according to SOP.

- Supervise / direct the work of waiter / waitress to maintain the best service quality.

- Minimize customer complaints by responding promptly to customer complaints and requests.

- Deliver daily briefings and attend other Food and Beverage meetings as required.

- Prepares for service by ensuring the department’s:

• Equipment is clean.

• Requirements for special occasions are ready.

• Outlet is ready for service and guest comfort.

- Carries out effective service by ensuring all ambassadors are aware of their role in:

• Greeting and seating guests.

• Explaining and up-selling daily beverage specials.

• Processing food orders accurately.

• Ensuring payment methods are handled accurately.

• Ensuring working areas are cleaned and re-set quickly.

• Ensuring the outlet / bar is clean.

- Carry out effective beverage service by ensuring:

• Beverages are up-sold and regularly replenished, abiding by alcohol service regulations

• Converse with guests about beverages, advise, take order and serve.

• Making and presenting cocktails

• Conduct spot checks in the bar to ensure proper pouring, cleanliness and stock control

- Facilitating/ Giảng dạy :

• Support facilitators on preparing all materials, equipment, good ordering for practicing class.