Order Taker - Nhân Viên Tiếp Nhận Thông Tin (Housekeeping)

PURPOSE OF POSITION

An Order Taker is responsible for receiving various orders, complaints or requests from customers and related departments on guest room maintenance and other matters. The Order Taker must inform related departments accurately. He/she must also manage any lost items.

MAIN ROLES

• Human Resource Management

• Follow the company's human resource management regulations, and perform all tasks efficiently and in a way that increases the productivity of the department.
• Have a clear understanding of company policies and their purpose. Carry out all duties accordingly.
• Comply with the shift work schedule

• Training

• Frequently inform employees of compliance with training regulations and any changes in the training policy.
• Attend all training sessions as a trainee according to the company's training policies and the requests of senior employees responsible for the training.

• Order Taker Tasks

• Receive order from customers and deliver them to the appropriate departments and employees
• Frequently check whether the customer orders have been attended to appropriately
• Sincerely apologize to customers if their request has not been taken care of
• Receive guest room facility-related orders and deliver them to the facilities management department
• Consult the front office in carrying out daily cleaning duties so as to ensure undisrupted guest room sales
• If guest room needs to be repaired, consult the front office to attend to it
• Organize guest rooms in poor repair and attend to them so that they can be sold
• If any lost items are found, show initiative in contacting the appropriate customer and returning to them
• Manage customer rental items. Be prepared by keeping items that meet customer needs
• Gather and enter customer preference date.
• Inform inspectors and room maids of any preference data of customers scheduled to check in that day
• Check the courtesy of the customer’s schedule to check in that day and inform the appropriate floor.
• Inform the appropriate floor and senior employees of the list of important guest schedule to check in that day
• Manage the master key to guest rooms and the master key to the safes in guest rooms
• Upon receiving a complaint from a customer, handle it appropriately and report it to a senior employee
• Report any noteworthy matters from guest rooms to a senior employee.
• Management and Maintenance of Facilities and Environment (Other Tasks)
• Keep the workplace clean.
• Keep the equipment used in the department in top condition.
• Report on, and attend to, customer requests.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

SUPPORTIVE ROLES

• Maintain a close, cooperative relationship with other departments to guarantee effective communication.
• Oversee the use of supplies in the department and maintain a clean and tidy environment.