Operational & Fraud Risk Supervisor

The Operational & Fraud Risk Supervisor is responsible for monitoring, assessing, and managing operational and fraud risks across Cake's banking activities. This role ensures effective risk controls are in place, investigates incidents, and supports fraud prevention initiatives. The position plays a key role in safeguarding the bank's operations, customer assets, and regulatory compliance.

Job Responsibilities

1. Fraud Analysis and Investigation

• Investigate and resolve fraud cases, ensuring thorough follow-up and documentation of findings.
• Monitor and analyze fraud trends, challenging assumptions to enhance detection and prevention measures.
• Supervise EKYC fraud monitoring processes and implement necessary actions to mitigate potential losses.
• Address inquiries from various business units regarding fraud risk management.
• Collaborate with partners to identify, detect, and mitigate fraud risks effectively.
• Analyze data and prepare comprehensive fraud intelligence reports and summaries for management review.
• Stay updated on fraud detection techniques, regulatory requirements, and market practices to ensure compliance and efficiency.

2. Operational Risk Management

• Conduct risk assessments for evolving business models, including offline-to-online transitions.
• Develop and implement operational risk management procedures aligned with CAKE's strategic objectives.
• Create, review, and update policies, processes, and documentation related to product management and operational controls.
• Analyze operational risk incidents and trends, providing actionable insights to mitigate potential risks.
• Collaborate with internal and external stakeholders to identify and address operational risk factors.
• Support additional operational risk-related tasks assigned by the line manager.

• Bachelor's or Master’s degree in Economics, Finance, or Banking.
• Prior experience in social product loans or retirement credit loans is highly preferred.
• At least 3 years of proven experience in EKYC processing within the banking or fintech industries.
• Strong knowledge of fraud investigation, risk control measures, regulatory compliance, and market practices.
• Proficiency in SQL is mandatory.
• Self-motivated, results-driven, and capable of thriving in dynamic and challenging environments.
• Excellent interpersonal and communication skills for effective collaboration with stakeholders.
• Ability to work under pressure and meet tight deadlines efficiently.