Lobby Ambassador - Multilingual

• Support operational staff in daily communication with Chinese/Korean/Japanese guests
• Translate documents related to Chinese/Korean/Japanese when required.
• Greet guests and manage the queues at the Front Desk upon arrival or departure
• Give directions or escort guests to function rooms or guest rooms
• Respond to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.
• Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram.
• Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.
• Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest’s expectations and ensures their return business.
• Perform all other job-related duties as requested.

• Fluent in English
• Good in Chinese or Korean Language
• Basic Education completed is preferred.
• Microsoft Office knowledge is preferred.
• Must present a well-groomed appearance.
• One year working experience is preferred.
• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.
• Organized, can multi-task, good problem solving skills and detail-oriented.
• Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
• Solid knowledge of the area and local attractions, events, restaurants and tourist activities preferred.

Ngành nghề: Dịch vụ khách hàng

Kinh nghiệm: 0 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Bà Rịa - Vũng Tàu