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L1 Support Specialist

VĂN PHÒNG ĐẠI DIỆN STYL SOLUTIONS PTE. LTD. TẠI TP. HCM VĂN PHÒNG ĐẠI DIỆN STYL SOLUTIONS PTE. LTD. TẠI TP. HCM
  • Hết hạn trong 29 ngày nữa
  • Mức lương Thỏa thuận
  • Ứng tuyển ngay
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    Tính chất công việc

    Full-time

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    Vị trí/chức vụ

    Nhân viên/Chuyên viên

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    Yêu cầu bằng cấp (tối thiểu)

    Trung cấp - Nghề

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    Yêu cầu kinh nghiệm

    Không yêu cầu

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    Ngày đăng tuyển

    05/11/2024

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    Yêu cầu giới tính

    N/A

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    Địa điểm làm việc

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    Mô tả công việc

    Your responsibilities will include, but are not limited to:
    Providing technical support to clients via phone, email, or chat
    Identifying and troubleshooting technical issues reported by clients
    Escalating complex issues to L2 or L3 support team members as needed
    Creating and maintaining accurate documentation of client issues and resolutions
    Collaborating with other teams to ensure client issues are resolved in a timely manner
    Providing excellent customer service and maintaining positive client relationships
    Use existing tools to log issues and ensure timely follow up with customers and various internal teams for ticket closures

    Yêu cầu công việc

    Here at STYL Solutions, we encourage our employees to take initiative, propose ideas, and provide them with the opportunity to dive into multiple projects. We are looking for candidates who possess the following:
    Strong technical knowledge of Windows operating systems, hardware, and software.
    Excellent English communication skills, both verbal and written.
    Experience providing technical support in helpdesk or customer service environments.
    Ability to work independently and as part of a team
    Strong problem-solving and analytical skills
    Knowledge of networking principles and protocols is a plus
    Spoken and written Mandarin will be an added advantage for communicating with chinese speaking vendors)

    Quyền lợi được hưởng

    STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:
    An international working environment with friendly and passionate colleagues
    Onsite opportunity to Japan, and Singapore for training and supporting customer
    Meaningful work with experienced & strong technical veterans
    Flat structure, simple processes & transparency
    In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes:
    Attractive compensation, regular assessments, and salary reviews
    Annual bonus and performance bonus
    19 paid days off per year
    1 WFH day per week (-)
    100% salary & full social insurance during the probation period
    Premium health care insurance (PVI)
    Free lunch, snacks, coffee, and tea
    Special celebration on 8/3, 1/6, Xmas, Tet holiday...
    Outing/team-building activities (trip, sport, dinner...)
    (-) Only apply to full-time employees meeting work conscientiousness criteria and maintaining remote productivity.
    Working hours: Monday to Friday, 6:00 AM - 4:00 PM

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