Junior/Middle - It Support/Helpdesk English Speaking

At NFQ, we're all about developing cutting-edge apps, CRMs, ERPs, and other cross-platform products. Both for ourselves and for our clients that include HomeToGo, Kayak, Alaiko, Home24, and many others. We specialize in e-commerce, mobility, and transport & logistics, and we're always eager to tackle new challenges. Whatever the area – from Mobile to UX – we've got a team that knows it inside out.

Join our team of 800+ professionals across Germany, Poland, Lithuania, Vietnam, Thailand, Singapore, and Egypt. Make your own way with us.

IT Helpdesk Tasks:

• Efficiently manage and prioritize IT support tickets to provide timely resolution to end-users.


• Troubleshoot technical issues reported by employees and escalate complex problems to the appropriate teams if necessary.


• Maintain documentation of troubleshooting steps and solutions for future reference.

Account Management:

• Create, modify, and disable user accounts across various systems (Google Workspace, Active Directory, Slack, etc…)


• Ensure adherence to security protocols and standards during account management processes.

User Onboarding/Offboarding:

• Perform onboarding procedures for new users, including account creation, access provisioning, and equipment setup.


• Conduct offboarding procedures for departing users, including account deactivation and equipment retrieval.

IT Knowledge Base and Guidelines:

• Develop and maintain a comprehensive IT knowledge base and guidelines to facilitate self-service troubleshooting for end-users.


• Regularly update documentation to reflect changes in IT systems and processes.

Mobile Device Management (MDM):

• Enroll devices in the Mobile Device Management system to ensure security compliance and effective device management.

IT Asset Management:

• Maintain an accurate inventory of IT assets, including hardware and software.


• Track asset lifecycles, conduct audits, and ensure proper disposal of retired assets.

IT Procurement:

• Assist in procurement processes by identifying IT requirements, obtaining quotes, and coordinating purchases with vendors.


• Maintain records of procurement activities and ensure compliance with organizational policies.

Door Access System Management:

• Manage access control systems, including adding or removing users, configuring access levels, and troubleshooting access issues.

Printer Permission Management:

• Administer printer permissions and configurations to ensure secure and efficient printing operations across the organization.

Access Cisco Switch Management:

• Configure and manage network switches to maintain optimal network performance and security.


• Monitor switch health, troubleshoot connectivity issues, and implement necessary configurations.

• At least 2-year experience of IT Support.


• Good knowledge in PC and other IT devices, including Windows OS, MacOS and Linux OS.


• Have experience working on any Helpdesk or similar systems (ITSM)


• Good communication in English (reading, writing, listening and speaking) and training skill.


• Basic knowledge in networking, server, firewall, antivirus software, VPN, PowerShell.


• Have experience in customer service and communication skills.


• Bachelor of Computer Science, Information Technology related technical field.

• We are committed to delivering the best results for our clients by bringing together brilliant minds from all over the world. We are proud to have a diverse team, with 13+ different nationalities represented, and we believe that our differences make us stronger.
• We also offer plenty of opportunities for our employee’s personal growth. And we believe in giving everyone the freedom and responsibility to do their work. We don’t sugarcoat things - we tell you exactly what we can do and then we do it.

Benefits include:

• Laptop is provided.
• Hybrid work.
• Afun&dynamicenvironment andfreedomto becreative.
• Modern officewith the flexible relaxing zone.
• 13th-month salary (based on company policies and business situation).
• Performance review2 times/ year.
• Extra Premium Healthcare & Annual Health-check.
• Loyalty Program: life insurance worth 1 billion VND.
• 15 days annual leaves, working Monday – Friday.