IT Support HCM (English Fluent - Tech Background - Offer Up To 24M)

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
  
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

• Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.
• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
• With an IT background/experience
• Open to fresher candidates

Shift Availability: Rotating shifts 24/5

• 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
• Includes holiday and Tet shifts as assigned, allowances provided per labor law
• Any shift or schedule changes will be notified by the department head