IT Staff / IT Helpdesk

1. Helpdesk and Troubleshooting

• Serve as the primary point of contact for all IT-related issues and inquiries from factory staff.
• Diagnose and resolve hardware, software, and network problems in a timely manner.
• Setup and provide technical support for all IT equipment and other devices.
• Ensure daily backup completed successfully.
• Execute IT training for new employees.

2. IT Maintenance & Security System Management

• Perform regular maintenance and coordinate repairs on all IT equipment, including workstations, servers, printers, and other devices.
• Manage the spare parts inventory and oversee the repair process for malfunctioning devices.
• Maintain detailed records of IT assets, maintenance activities, and repair history.
• Manage the security camera system, including configuration, monitoring, and troubleshooting.
• Coordinate with the Security team to ensure the security cameras are functioning properly and provide clear, reliable footage as needed.

3. IT Policy and Software Deployment

• Deploy IT policies, procedures, and software updates from the Head Office to the factory in a timely and efficient manner.
• Provide training, guidance and support to factory staff on the implementation of new policies, and the use of IT systems & Software.
• Maintain comprehensive IT documentation & guideline.