IT Engineer

Job Summary (Overview of Position):

This position is responsible for ensuring the Service Level Agreement (SLA) compliance of the Plant Floor System and maintaining adherence to security control standards in assigned areas. It also serves as a liaison between departments within the plant and drives continuous improvement initiatives

Operating Network:

• Internal:

Ford Motor Company employees (FVL & Regional / Global)

• External:

Ford Dealers, Business Partner/Contractor and Vendor

Key Roles & Responsibilities:

1. Renewal/procurement

• Interact with suppliers and others within systems engineering communities to implement-support and run procurement of infrastructure renewal processes (PC, server, network, voice…)

2. Helpdesk/Support end users and Plant Floor System/SLA

• Manage the availability of the infrastructure (e.g. hardware, systems software, operating systems, storage...) for the business customers as per the agreed SLA.

• Be the first level of contact for the business customer Incidents.

• Coordinate with the central support teams to get the right level of support required for the customers.

• Make sure the customer infrastructure incidents are managed and resolved in the stipulated SLA.

• Responsible for supporting the infrastructure verticals like Deskside services/Networks/Voice/Server/Printer/PC/Storage-Backup/Office Facility and datacentre.

• Manages and leads escalated support and problem resolution activities for system hardware, software, and/or operating systems.

3. Change Control/Operation/Maintenance

• Develop, maintain, and upgrade local applications/ tools based on business requirements.

• Report the metrics for the infrastructure components on Availability/Capacity/issues/risks/scalability.

• Be the hands and feet support for the global teams in fixing issues and changes.

• Work closely with the other teams for any planned and unplanned outages/ changes in the local infrastructure.

4. Support project-implementation

• Implement-support and run procurement of infrastructure, application launch/upgrade.

• Support Implement next versions for existing operating systems, system software, hardware, and/or tools within current architecture.

• May interact with suppliers and others within systems engineering communities and may influence the direction of technologies.

5. Processes/procedures/guidelines

• Responsible for improving the services by continual improvement process.

• Provides technical mentoring to team members.

6. Security Controls

• Ensures that appropriate security and controls are instituted within department (e.g., GRC, audit follow-up)

• Develop support guidelines, processes, and procedures for operation.

• Excellent analysis and communication skills in English + Vietnamese.

• Proficiency in Web and Mobile programming languages such as Python, C++, Java, etc...

• Knowledge of database management systems (e.g., SQL, MS Access).

• Have knowledge and experience with Office 365 products.

• Power Automate, RPA, MS Forms, Power Apps, and MS Access.

• Familiarity with SharePoint for document management and collaboration.

• Have experience in software development.

• Understanding of software development life cycle and version control systems.

• Smooth communication with strong teamwork, can lead and manage projects.

• Critical thinking and Problem-solving.

• Have a spirit of eagerness to learn new knowledge and always innovate at work.

PREFERENCE

• 0-5 years of relevant experience. Welcome fresh graduates and young talents

• A talented newly graduated engineer with a strong track record in research and active participation in IT projects.

•Candidates with excellent academic achievements in programming are also welcome.

• Female candidates are considered an advantage.