Help Desk Support Level 2

Hết hạn trong 22 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 5 năm

Ngày đăng tuyển

09/09/2024

Số lượng tuyển

Không giới hạn

Yêu cầu ngôn ngữ

Không

Yêu cầu độ tuổi

Không

Yêu cầu giới tính

N/A

Ngành nghề

IT Phần Cứng , Chăm Sóc Khách Hàng

Kĩ năng

IT Helpdesk , Phần Cứng Máy Tính/Điện Thoại

Địa điểm làm việc

- Hồ Chí Minh

Việc làm Hồ Chí Minh

Mô tả công việc

As an IT Operation support, you will have us support and solving level 2 ticket for IT Operation team.

Your main responsibilities will be support, maintenance, and support of the IT Ops ticket system. Including Network, Telephony, and Messaging

Working cross-department (Database, System, Telephony, Messaging). You will have the chance to develop your skills with the latest technology and working with our automation process within ITOPS department (Azure, Palo Alto, Meraki, AWX ansible...)

- Be dedicated to IT Operations

- Be fully integrated into the domain/service team and participate in weekly meetings to get updates

- Communicate regularly with users/technical team

- Ensure the support lvl2 of the IT Operations department and help Administrator to deploy new configurations on the infrastructure

Yêu cầu công việc

The candidate should have the following competencies and skills:

- Good communication skills in English (oral and written communication)

- Teamwork and knowledge sharing

- Analytical and Problem solving

- Proactivity

- Adaptability (work in a continuously changing environment)

- Self-driven and motivated to learn

XP needed: on Network maintenance, Network support

Skill:

- Network, system, telephony and messaging support

- Analytical and Problem solving

- Nice to have:

+ Palo Alto

+ AWX ansible

Quyền lợi được hưởng

13th month salary.
14 annual leaves + 6 sick leaves per year.
Premium healthcare insurance, starting from your probation period.
Project reviews and yearly performance appraisal.
Teambuilding activities: Team lunch / dinner, events and celebrations, sport clubs (football, yoga, badminton, etc.).
International team, with flexible working time + hybrid working.
Tailor-made career path.
Technical workshops, training courses.
Mobility: Opportunities to on-site abroad in our offices over 65+ countries.

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