Data Analyst

Hạn nộp hồ sơ: 03/07/2026 (Còn 29 ngày)

Thời gian làm việc:

Từ Thứ 2 đến Thứ 6 (09:00 - 18:00)

Địa điểm làm việc:

Hồ Chí Minh

Office Building A, Lot Vb. 27b - 28 - 29, Street No. 19, Tan Thuan Export Processing Zone, Tan Thuan Dong Ward, District 7, Hồ Chí Minh

(Trước sáp nhập: Quận 7, Hồ Chí Minh | Sau sáp nhập: Tân Thuận, Hồ Chí Minh)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Develop and maintain an NPS dashboard across all verticals and services by integrating survey data from the Alchemer API into the data lake.
Build and maintain complex calculation logic for rolling up NPS scores using transaction-based weightage methodologies.
Implement AI-powered text summarization for open-ended survey responses to identify qualitative customer pain points efficiently.
Develop automated reporting pipelines with L1/L2/L3 NPS deep dives.
Integrate CAMA tools (regression analysis) to visualize key performance drivers and root causes of customer dissatisfaction.
Consolidate and synthesize NPS weightage from multiple services into a unified Grab-level score.
Collaborate closely with BPI and RMRI teams to clarify business requirements and deliver analytical solutions.
Ensure data accuracy, scalability, and maintainability of reporting systems and dashboards.
Troubleshoot and optimize data pipelines, APIs, and reporting workflows.

Requirements
Strong proficiency in Python.
Solid experience with MySQL and SQL query optimization.
Hands-on experience building dashboards and reports using Power BI.
Experience working with APIs and data integration pipelines.
Familiarity with data processing, automation, and reporting workflows.
Excellent English communication skills, with the ability to work directly with stakeholders in Singapore and independently clarify requirements.
Strong analytical thinking and problem-solving abilities.
Ability to collaborate effectively in a cross-functional environment.
Experience
Minimum 2 years of experience in Data Analytics, Software Development, or Process Optimization roles.
Education
Bachelor’s degree in Computer Science or a related field.
Candidates without a relevant degree may be considered if they possess significant hands-on experience in data processing, data analytics, or programming using Python, MySQL, and related technologies.

Kỹ năng:

SQL , Python , Power BI

Receive 100% salary during probation period.
Full social insurance coverage (based on full salary) from the first working month.
24/7 accident insurance provided for additional protection.
Stable working environment with clear processes and well-defined operations.

Ngành nghề:

Dữ Liệu - AI - Học Máy, Phân Tích Nghiệp Vụ (BA), Hạ Tầng - Mạng

Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi.