Customer Support - Full - Time

• Provide professional, real-time support in English, primarily through chat channels (Crisp).
  
  
• Collaborate with the technical team to resolve product or integration-related issues.
  
  
• Maintain a friendly, solution-oriented tone that reflects AvisPlus's values in every interaction.
  
  
• Encourage users to share positive reviews and contribute to maintaining the app’s high ranking.
  
  
• Take part in weekly performance review meetings, sharing insights and feedback for team improvement.
  
  
• Collect and manage support data; assist with performance reports and internal process improvements.
  
  
• Contribute to creating and updating support documentation (FAQs, macros, response templates).
  
  
• Support the broader team with product feedback, testing, and occasional internal projects.
  
  

• Fluent in English (equivalent to IELTS 6.5 or higher – both written and spoken).
• Prior experience in customer support or similar roles.
• Strong problem-solving, communication, and teamwork skills.
• Detail-oriented, responsible, and committed to delivering high-quality service.
• Willing to commit to a long-term role (minimum 12 months).

Preferred Qualifications:

• Background in e-commerce or online business platforms.
• Experience with Shopify, Magento, or Drupal.
• Familiarity with web-based support tools like Crisp, Zendesk, or Freshdesk.
• Experience in reporting, QA testing, or internal training is a plus.