Customer Support Collaborator (Base IT, 100% Online, Ca Linh Hoạt)

• Help customers set up and use Omni Themes’ products: Shopify Themes and Apps on their Shopify stores.
• Work closely with our developer & CS team to report technical issues and handle customization requests.
• Keep customers updated on their requests and suggest helpful solutions when needed.
• Take on other tasks as assigned – we’re always learning and growing together!
• Make sure our customers feel happy and supported throughout their journey.

This role is perfect for you if you:

• Enjoy helping others and solving problems.
• Are comfortable communicating in English (reading & written).
• Want to learn more about Shopify, eCommerce, and the tech industry.
• Are looking for flexible, remote work you can do from anywhere.

• Ideally a university student in their third or final year.
• Minimum commitment of 20 hours per week, with a shift from 21:00 to 01:00, or 22:00 to 2:00, or 23:00 to 3:00
• Priority is given to candidates who are available to work on weekends and public holidays (based on shift allocation).
• Compensation is based on hours worked.
• Proficient in English (IELTS score of 6.5 or equivalent).
• Basic technical knowledge in HTML, CSS, and JavaScript is required
• Strong skills in communication, presentation, and analytical thinking.
• Prior experience in customer support for tech or e-commerce is a plus.
• Quick learner, team-oriented, and able to work independently.