Customer Service Support (Japanese)

• Provides information and assistance to customers via inbound/ outbound calls/ emails;

• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;

• Registers all details related to customer interactions in the database and contributes to the knowledge base development;

• Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;

• Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);

• Meets the service key performance indicators;

• Gets involved in the continuous development and improvement of processes and service;

• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;

• Fulfills any other tasks related to area of responsibility, as requested by direct superior.

If you would like to apply for this job, please copy and paste the following URL into your browser: https://smrtr.io/pn7hj. The direct applications via that link will be prioritized.

- Language: English - advanced level, Japanese (N2 and above - advanced speaking and listening skills) and English

- Bachelor degree in related major

- Very good IT-skills (MS Office), SAP knowledge and accounting background are a plus;

- A natural communicator, adapting your style to each customers

- Basis knowledge in Purchasing area

- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish

- Innovative and solution orientated mind-set

- Ability to work under pressure and good team engagement

- Flexibility in hours of work/shift pattern

- Ideally having already experience in a customer service environment