Customer Service Staff

JOB DESCRIPTION:

• Be in charge of import/export shipments to take care well of customers as being assigned.

• Be responsible for implementing processes involved in a logistic operation and liaise with a variety of parties, including oversea partner/ customs broker/ customs authorities/ customers and suppliers to handle import/export shipments smoothly to ensure cont has being catch shipping line, airline cutting time.

• Update oversea partners / customers "updated information" of the cargo.

• To avoid or reduce cost whenever possible.

• Resolve the matter appear when cargo have damaged.

• Issue the debit note for Customer/ Overseas agent.

• Daily update data to system and Customers.

• Other duties assigned by Managers & Director.

• Other duties related to daily operation of forwarding.

• Can work for from AUG2025.

JOB REQUIREMENTS:

• Bachelor degree in economics or related fields.

• At least 2-4 year experience in import-export field, prefer candidate already have experience to work with Shipping lines, airline.

• Experience in handling import/export shipments.

• Good English.

• Self-motivated, dedicated and hard working.

• Good negotiation and communication skills.

• Good skills of computers & Microsoft Office.

• Able to work under high pressure and in a team.

* Benefits:

- Salary negotiation and promotion: once a year;

- Working time: 8h/ day, from Mon to Friday. Saturday work from home.

- 13th month salary;

- Social insurance, annual leave based on Labor law and company regulation;

- Learn and improve professional selling skills & other skills by international standard.

- Working environment: international, flexible, creative, young and beautiful office;

opportunity to work with talented and friendly colleagues.

JOB LOCATIONS

VIWASEEN building, 48 To Huu stress, Dai Mo, Hanoi.