Customer Service Representative - Bac Ninh, Vietnam

Job Objective:

MCC has extensive experience in the manufacturing and delivery of high-quality semiconductors products, including extensive marketing and sales network throughout the world: China, Americas, EMEA, APAC.

What you will do:

Responsibility Work tasks and content:

• Answers incoming sales calls via telephone, e-mails and facsimile requests.

• Clarifies and fulfills customer requests/needs by presenting various selections of products and services providing pricing information as requested.

• Understands and responds to customer delivery needs by interfacing with internal personnel.

• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers.

• Processes all paperwork for orders to include sales contracts, prints and related documentation.* • FTZ -control documentation for routing guide internally to comply with shipping requirements.

• Resolves customer concerns in an expeditious and tactful manner.

• Keeps customers AR up to date and resolves any past due invoices or payment disputes.*

• Prepare for external audits as requested.

Education Background/ Major

Bachelor's degree in any discipline

Experience(Ideal)

At least 1-2 years of work experience in the semiconductor or logistics industry.

Knowledge(Ideal)

• Knowledge of SAP HANA ERP system for customer order management.

• Experience in Supply Chain and Customer Service would be advantageous

• Experience in working within the Semiconductor industry would be advantageous.

• Knowledge of Model N system would be advantageous.

• Knowledge of FTZ process would be advantageous

Abilities/Qualities

• Proficient in using office software;

• Proficient in English listening, speaking, reading, and writing;

Skills/Certifications

• Proficient in project and personnel management, as well as interdepartmental coordination skills;

• Market and customer communication skills;