Customer Service Executive / Service Planner (7M Contract)

1. Handle Customer Service Activities:

- Planning and contacting customer for daily service schedule:

- Managing service plan and documentation support

- Checking planning activities weekly to ensure the manpower, time effectiveness, travelling including minimum overtime before service schedule is confirmed.

- Sending visit notifications to customers on a monthly basic and when required.

- Registering service team information with site management unit before visits.

- Calling and confirming with customers for routine visits at least 12 hours before actual visits

- Discussing frequently with Supervisor/ Technicians of new schedule/ schedule changed versus initial arrangement as per Sale Dept/customer’s request.

- Field attachment with service technician to deep dive customers understanding as well as travelling….

- Ensuring SOS completion comparing with service schedule and on time.

- Tracking all Visit Note/ Visit Rejection and escalate service issues to related function and follow up.

- Printing and passing service dockets completed in monthly basis to Finance (Collection team) team in timely basis as required.

- Reporting and highlighting to management team any unreasonable issues related to service schedule and actual service perform.

2. Other requested tasks:

- Handling seasonal projects, which is launched internally and effecting to Operations department.

- Building up and developing the company’s culture with professional image.

- Other related tasks are required

- Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.

- Have at least 02-year experience in the field of sales administrator and/or customer service.

- Good working behavior

- Able to work independently and hard working in a multitask function

- Able to solve problems well

- Have responsibility and ability of management on small team

- Skill of communication in English

- Having knowledge on accounting is preferable

- Good health & willing to visit outside