Customer Service Executive | Chuyên Viên Dịch Vụ Khách Hàng

I. Objective of the function:

• Responsible for handling customer orders and requests for customers in the North

• Support CS/Sales Team to deliver the highest possible standard of services to achieve agreed delivery target

• Report directly to Customer Service Manager

II. Main responsibilities:

• Proceed color development (CDE creation) & customer’s orders in Amann system

• Respond and ensure customer enquiries and requests are addressed timely

• Coordinate with sales team, other internal teams and suppliers to ensure the product quality and services are met with customers’ requirements

• Handle customer complaints (including create the complaint into QDA system) according to Amann procedures and service standard

• Proactively communicate with customers to update about orders and development status

• Proactively share among the teams Sales, Planning, Operations about customer requirements to maintain customer service level

• Proactively share among the team about new initiatives, new developments and products requirement, issues for improve team performance

• Assist and back up other team members and provide supports and report to Manager

• Conduct CS performance reports, customer service level reports and customer surveys as per assignments

• Perform other duties as assigned

• University graduated.

• Good at English

• Proficient in Microsoft Office

• Experienced with SAP systems is advantageous

• Experienced in CS field within related industries preferred

• Ability to work independently and take initiative

• Ability to analyze, identify and solve the problem quickly and effectively

• Good telephone communication skills

• Be careful, honest, organized and positive thinking