Customer Service Ambassador (Fluent in Chinese)

Overview of the Position

The Customer Service Ambassador plays a key role in promoting guest relations and delivering exceptional service on the Palazzo Club floor. This position focuses on creating a welcoming environment, assisting guests with their needs, and identifying potential new members to enhance customer engagement and loyalty.

Key Responsibilities

1. Guest Service & On-Floor Support

• Represent Palazzo Club in a professional and positive manner at all times.

• Greet and assist guests on the gaming floor, ensuring their needs and requests are promptly met.

• Manage the Palazzo Club Desk, including membership enrollment and guest inquiries.

• Provide accurate information about the Tier Program and explain member

Job Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred.

• Previous experience in a casino, hotel, or luxury hospitality environment.

• Excellent communication and interpersonal skills with a strong customer-focused mindset.

• Proficiency in Windows-based programs (Word, Excel, Outlook).

• Ability to handle multiple tasks, solve problems, and work independently.

• Professional appearance and grooming standards required.

• Must be able to work flexible hours, including weekends, holidays, and nights.

• Fluent in English and Mandarin (additional languages such as Korean or Japanese are a plus).

Preferred Attributes

• Warm, engaging personality with strong service orientation.

• Proven ability to build rapport with high-value customers.

• Team player with initiative, reliability, and attention to detail.

Benefits:

• 13th-month salary (and more performance-based bonuses)

• Tips and incentives

• Attractive reward programs

• Annual staff party and company outings

• Comprehensive health care and 24/7 accident insurance

• Annual health check-up

• Meal allowance

• Free parking

• Various employee engagement activities