Customer Service (Agent / Senior Agent) Mộc Fnb - Salary Up To 10 . 5M / Month [H4] [Bsv]

1. Position: Customer Service Agent

Job Responsibilities

• Handle table reservations, order requests, and customer complaints via hotline (Vietnamese & English).

• Respond to customer messages, comments, and booking requests on social channels (Facebook, Zalo OA).

• Provide accurate information and ensure high-quality service in every interaction.

• Escalate cases to higher levels when needed.

2. Position: Senior Customer Service Agent

Job Responsibilities

• All duties of Customer Service Agent.

• Support shift management and act as backup for the Supervisor when required.

• Prepare reports as requested by management.

Requirements

• High school graduate or higher.

• Good English communication skills.

• Proficient in MS Office.

• Clear and pleasant voice; no strong regional accent.

• Strong work ethic, punctuality, willingness to learn, attention to detail.

• Able to work on weekends.