Customer Service

KEY RESPONSIBILITIES:

- Responsible for answering inbound calls/emails/chats and resolving customers' queries related to pre & post journey.

- Work with relevant stakeholders such as Bus Companies for fulfillment of tickets booked.

- Document all interactions (calls, messages, emails) with customers and other external stakeholders.

- Work with other departments, such as marketing and sales, to improve the customer experience.

- Build and maintain relationships with customers.

- Strong interpersonal and communication skills.

- Spoken and written knowledge of English and Vietnamese.

- Ability to build and maintain relationships.

- Excellent customer service skills.

- Analytical and problem-solving skills.

- Ability to work independently and as part of a team.

- Able to work in shifts (including weekends and there could be a need to work the night shift).

- Years of Experience: 0-3 years experience.