Business Development Support Staff

JOB PURPOSE:

Deliver high quality bus travel experience by ensuring that all customer escalations from the central support team is resolved by working closely with the local field team and bus operators. The role will also provide Management Information System (MIS) support for the Country Head & Business Manager.

RESPONSIBILITIES

Ensure inventory and ticket pricing accuracy across platforms.

Set up and manage the GDS (Global Distribution System) for bus operators.

Work with internal teams to resolve system-related issues.

Assist bus operators with technical questions and support requests.

Handle product-related claims from bus operators.

Use tools like log analysis to diagnose and solve system issues.

Provide feedback to improve internal products and processes.

Perform other tasks as assigned by the management team.

Diploma or Bachelor's degree in a technology-related field

0-2 years experience in technical support or business development support is a plus

Strong customer service mindset, good problem-solving skills with attention to detail.

Intermediate proficiency in Excel

Intermediate proficiency in English

Will be required to work from office fully, and travel as per business requirements