Cluster Mice & Wedding Specialist

• WHAT’S THE JOB?
• Assists in the procurement of wedding business and assists in the planning and delivery of service during the event.
• Drive brand standards and value initiative of our Winning Ways: Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.
• Delivery of Room to be yourself commitment: Room to have a great start, Room to be involved, Room to grow & Room for you

YOUR DAY-TO-DAY

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR elated actions where needed
• Liaise with interfacing departments to provide exceptional service for guests
• Working with Reservations Manager for space allocation of rooms for client

Guest Experience

• Assist with the co-ordination all familiarizations and site inspections as required
• Meet with clients and attend to the details of their events (including all types of events including weddings, business meetings, small conferences; internal meetings and external meetings, etc)
• Work closely with suppliers (ie entertainment/theming) to ensure the clients event is delivered as per the clients expectations

Financial

• Help create the department’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labour costs….
• Manage suppliers and ensure that we are receiving the best costs
• Working with Executive Chef and Director of Food and Beverage Manager for menu and floor plan lay out within budget
• Ensure that MSS targets are met and that results are communicated to the wider hotel team.
• Provide a monthly report on the weddings department.
• Champion an up selling culture amongst the weddings team.
• Ensures the preparation and timely payment of client accounts
• Work with Director to achieve departmental revenue targets
• Identify and recommend opportunities to gain a competitive advantage over competitors
• Train and develop fellow team members in the department to ensure a consistent approach is being delivered for all wedding couples

Responsible Business

• Attend group run downs, site inspections/famils and all other briefings as required
• Provide input for hotel web design relating to Weddings
• Enhance brand reputation online through social media channels, ensuring advocacy for weddings at InterContinental Phu Quoc Long Beach
• Attend to telephone, fax, email enquiries in a timely manner
• Assist with direct mail campaigns where necessary
• Maintenance and management of booking data base (Delphi)
• Assist with promotions and familiarizations where requested
• Work in line with business needs
• Work with Director to achieve departmental revenue targets
• Ensure the consistency of Delphi standards within the wedding department
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management.