Assistant/Executive, Hub Attendant

ABOUT THE ROLE:

We are looking for an Assistant/Executive, Hub Attendant to be based at the Concierge Desk in the Business Hub. This role is responsible for handling bookings, supporting tenants, and overseeing day-to-day operations.

WHAT YOU WILL BE DOING:

1. Service Management

• Greet and assist tenants and guests in a professional, courteous, and hospitable manner.

• Manage booking requests for meeting rooms, event spaces, and other Business Hub facilities; maintain accurate scheduling, usage records, and tenant feedback.

• Monitor the cleanliness, readiness, and presentation of the Business Hub, addressing issues promptly.

• Coordinate with suppliers to ensure facilities are well-prepared and operational.

• Support event logistics (set-up, guest coordination, refreshments) when required.

• Handle tenant inquiries and provide information about Business Hub services and policies.

2. VIP Lounge Management

• Provide attentive, high-quality service to VIP customers, ensuring exceptional experience and maintaining the Lounge in optimal condition.

• Anticipate and respond to VIP needs promptly to ensure the high level of satisfaction.

• Research & propose strategy to enhance the service quality for both VIP and regular customers.

• Perform other duties as assigned by the Business Hub Supervisor.

- Bachelor’s degree

- 1–2 years of relevant experience preferably in Customer Service, and/or Administration, prior experience serving corporate clients in commercial settings will be a strong advantage.

- Fluent in Vietnamese & English (Spoken & Written); good computer skills (Word, Excel, PowerPoint, Outlook)

- Time management skills, planning and organizing skills

- Attention to details and confidentiality

- Working time: Monday – Saturday

Mon – Fri: 8.30am – 5.30pm

Sat: 8am – 12pm