Account Leader - Healthcare Digital Marketing Agency

Account Leader in HEDIMA is responsible for:

• Leading a team of Account Specialists to develop long-term relationships with clients.
• Liaising between clients & internal teams to ensure successful delivery of HEDIMA solutions according to client needs.
• Achieving assigned business targets.

Duties and responsibilities:

1. Project Management

• Receive client’s briefs, clarify all of their needs & consult HEDIMA’s services and solutions to clients.
• Monitor project team in developing & executing projects.
• Negotiate with clients/ suppliers to ensure achieving highest profit with lowest cost.
• Manage risks & solve problems that occur during project’s execution.

2. People Management

• Build a strong Account team and manage/ coaching team members.
• Collaborate with internal teams to ensure they fulfill all client’s requirements.

3. Client Management

• Build strong client relationships to maintain current business & acquire new clients.
• Monitor all project activities, resolve complaints to ensure maximum customer satisfaction.
• Focus on improving the client’s experiences.

4. Process Management

• Work with accountant/ admin to track contract payment progress, monitor cash flow & liabilities.
• Manage the progress and efficiency of services for clients to achieve business targets & report to BOD as requirements.
• Other related tasks as BOD’s requirements.

• At least 3-4 years of experience in Sales/ Marketing/ Account at pharmaceutical / media/ advertising companies;
• At least 1 year experience in people management;
• Excellent in communicating/ presenting/ negotiating in English & Vietnamese;
• Expertise in marketing & digital marketing;
• Project management & interpersonal skills;
• Client service mindset;
• Medical background (Doctor/ Pharmacist) is an advantage.