User Support - French Speaking

Bouygues Construction Information Technologies Vietnam, a trusted digital partner supporting the competitiveness and transformation of the Bouygues Construction Group worldwide.

We are currently looking for a User Support to join our team in Vietnam. In this role, you will provide daily support to our internal users, focusing on purchasing and vendor management platforms, user access administration, issue resolution, and basic reporting/dashboard updates.Your key responsibilities will be:

• Maintain core business applications and websites:
  • Manage and verify the legal information of third-party vendors, including the creation and maintenance of vendor master data, and ensure the accuracy and validity of all information.
  • Administer and update catalogs (suppliers, contracts, items).
  • Manage user access rights and role.
  • Verify data and ensure proper integration within applications.
• Analyze and resolve issues raised by users through ticketing platform:
  • Contact and communicate with users to clarify needs and issues.
  • Provide timely solutions in compliance with SLA (Service Level Agreements).
• Build and maintain interactive guidance integrated into business applications.
• Keep dashboards and reports up to date.
• Contribute to the internal knowledge base to support continuous improvement.
• Translate business documents between French and English to facilitate cross-functional collaboration.

• Good command of French (both spoken and written) is mandatory.
• Proficiency in English is an advantage.
• Prior experience in customer/user support is a plus.
• Strong customer-oriented mindset and problem-solving skills.

Who You Are:

• Curious, proactive, and able to anticipate user needs.
• Willing to challenge limits and apply critical thinking/IT logic to solve issues.
• Communicative, responsible, and autonomous, while being a true team player with a collaborative spirit.