Telesales Manager

1.Team Leadership & Management

• Recruit, train, manage, and evaluate the performance of the telesales team.
• Assign tasks, supervise daily operations, and monitor KPIs to ensure team and individual targets achive targets.

2.Sales Strategy & Campaigns

• Analyze and expand the customer data source; develop appropriate customer care strategies.
• Create and adjust telesales scripts tailored to different customer segments and campaigns (new products, promotions, reactivation).
• Collaborate with Marketing to optimize conversion rates and grow the customer base.

3.Performance Monitoring & Reporting

• Ensure sales and business targets are achieved according to plan.
• Monitor, analyze, and report on sales results, conversion rates, and customer behaviors.
• Propose process improvements to enhance work efficiency and sales productivity.

4.Data Analysis & Process Optimization

• Analyze call effectiveness, customer feedback, and market trends to optimize operations.
• Develop performance metrics such as CSAT, NPS, and conversion rates.

5.Communication & Conflict Resolution

• Ensure effective communication within the team and with customers.
• Handle complaints, conflicts, and negative feedback promptly and professionally.

6. Tools & Technology Proficiency

• Proficient in using CRM systems and telesales support tools (auto-dialer, email/SMS automation).
• Optimize workflows from customer management to closing sales.

Core Competencies:

• Result-Oriented Thinking

• Customer-Centric Mindset

• Leadership

• Ownership & Accountability

Skills:

• Excellent communication, persuasion, and telesales closing skills

• Strong coaching and team leadership abilities

• Proficient in Excel and CRM tools

• Analytical skills for performance tracking and improvement

• Healthcare, clinic or service industry experience is an advantage

Qualifications:

• Bachelor’s degree or higher in Business Administration, Sales, Marketing, or related fields

• Minimum 3 years of experience in managing a Telesales team

• Background in healthcare, insurance, education, or service industries is highly preferred

• Long-term commitment and career interest in sales and customer service in the healthcare sector