Technical Support Remote (HTML/CSS/JS)

• Utilize JavaScript/CSS/HTML to set up and customize our app for customer’s stores.
• Troubleshoot technical issues and provides possible resolutions.
• Respond to and follow up on support inquiries by email, chat and phone. Support Customer Success team (L1-tier) with technical problems.
• Work closely with Partners to implement their requirements and sustain good partnerships.
• Collaborate with other Dev teams for cross-functional integrations. Properly escalate unresolved issues to appropriate internal teams. Document technical knowledge in the form of Knowledge base articles.
• Contribute to build technical documents which can improve processes and help CS teams to fix problems themselves as much as possible

• Strong Technical background in Computer Science, Software Engineering or a related technical field preferred
• Proficient understanding of JavaScript, HTML, CSS.
• Proficient English reading and writing skills.
• Good at problem-solving and debugging skills.
• Good logical thinking.
• Pay attention to every detail/aspect of the work.

Preferred Qualifications:

• Communicate fluently in English.
• Have a track record in e-commerce.

• 100% Remote Culture: Work from anywhere that brings you happiness.
• Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
• Time Off: 20 days/year, in addition to Vietnam holidays.
• MacBook Provided.
• Collaborative Events: Offline meet-ups, monthly gatherings.
• Continuous Learning: Technical and general workshops, online resources and course reimbursements.
• Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check-up.
• International Exposure: Enhance expertise and English communication skills.
• Supportive Team: Work with talented and friendly team members.