Technical Support Engineer/Customer Service Engineer

• To respond to customer calls to troubleshoot technical problems of equipment, on-site inspection and attend emergency repair, to achieve customers’ satisfaction in turnaround time and minimize downtime

• To perform preventive maintenance as scheduled and highlight technical abnormalities to minimize equipment downtime

• To clearly document the technical actions of problems resolved to maintain traceability

• To manage spare parts inventory to ensure sufficient stocks on hand and smooth operations

• Maintaining daily communications with customers to ensure resolution and proper follow-up

• Maintaining tools and test equipment and ensuring they are properly calibrated

• Supporting preventative maintenance, setup and operation of audio and video systems.

• Responsible for service ticket and troubleshoot equipment and system faults.

• Responsible for testing of various types of cables / products before, during and after installation and rack assembly and equipment installation.

• Supporting onsite operation and relief.

• Support, setup and standby of live event.

• Electronic, electrical, mechanical and electrical related major, have a certain electrical engineering foundation;

• Good communication skills, strong affinity, good English ability and normal communication;

• Experience in after-sales technical support is preferred;

• Good communication skill, analytical ability and team work spirit.

• Have a strong sense of responsibility and team spirit, rigorous professional quality and good logical analysis ability;

• It can bear a certain work intensity and can meet the processing of emergencies.