•Employee Lifecycle Support
Handle onboarding/offboarding: set up user accounts, permissions, and company devices.
Manage access to business systems (Microsoft 365, Salesforce, internal tools).
• IT & End-User Support
Provide daily support for Microsoft 365 (Outlook, Excel, Teams, Word, SharePoint).
Troubleshoot hardware (PCs, laptops, headsets, connectivity issues).
Assist with remote meeting equipment and audio/video support.
•System Administration
Administer accounts and policies in Azure Active Directory and Microsoft 365.
Support and configure Salesforce user accounts and workflows.
Assist with Power Automate process automation.
Support deployment of AI and automation solutions.
• General IT Operations
Manage IT inventory, licenses, and software updates.
Coordinate with US vendors for support and procurement.
Ensure timely patching and system reliability.
• 1+ years of IT system administration or IT support experience.
• Strong knowledge of Microsoft 365 administration.
• Experience with Salesforce and Power Automate (nice to have).
• Strong troubleshooting skills (hardware/software).
• Good command of English is an advantage.
• Working time: 9PM – 6AM (Night shift with 1-hour-break)
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