Software Product Executive (Crm System)

CRM system building and implementation.

• Establish workflows for data capture while always ensuring data integrity.
• Enable CRM workflow automation and minimize basic transactional tasks.
• Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
• Understand business dynamics and set-up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.

Responsible for preparing user training material and guidelines.

• Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
• Ensure clear and referenceable configuration documentation.

CRM Service escalation support for end-users

• Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
• Meeting with teams to help them analyze business trends.
• Work with team members to solve the big impact issues.

Data analysis support.

• Monitor daily data feed, and verify the accuracy of customer data.