Senior Quality Engineer / Kỹ Sư Chất Lượng

RMA:

1. Establish customer return & analysis system to meet customer quality needs;

2. Coordinate the RMA/FA work mode of each OPU and continuously optimize the e-RMA system;

3. Establish an assessment mechanism to regularly monitor the RMA repair days & client FIR;

4 Assist CQS to participate in customer FACA review meetings and customer/third-party audits.

Customer Quality:

1. Customer quality management, problem discovery, problem sorting, problem tracking and problem solving, quick response, analysis of after-sales product quality issues and report generation.

2. Trace back the business process from the delivery results, establish a data monitoring system, ensure accurate measurement of process efficiency and delivery results and achieve data interlocking, dig out business problems from the data and promote business improvement.

4. Build an online problem handling process, fully and accurately understand business problems and systematically promote business improvement to continuously improve customer experience.

5. Responsible for customer quality complaints/feedback/returns and other user quality incidents, formulate overall corrective and preventive improvement measures, track implementation and verify until the problem is followed up and closed.

IPQC:

1. Responsible for product quality monitoring and improvement

2. Responsible for product quality risk management and early identification

3. Responsible for quality training and assessment

1. Bachelor degree or above, electronic engineering, communication engineering and other related majors;

2. Work experience in the electronics industry, with English communication skills, Chinese would be good advantage