Senior Product Manager _ Ứng Dụng Saas

Company Introduction

We are a SaaS startup integrating AI into our CRM platform, aiming to serve over 50,000 insurance customers in the US market within the next two years. We are looking for a talented Product Manager with deep understanding of business, technology, and market trends, ready to join our team to create breakthrough solutions and turn our vision into reality.

Position Information

Location: District 2, Ho Chi Minh City (5 days/week)

Experience: Minimum 5 years in the technology field, with at least 3 years in a managerial role.

Direct Report: CEO/PD

Job Description

The Product Manager is responsible for shaping and leading the product from idea to launch, acting as a bridge between customers, the engineering team, and business strategy.

Product Strategy Direction

- Identify customer needs and build the product vision (pricing, key features, policies, etc.).

- Gather feedback through interviews, surveys, or user testing to ensure the product meets real-world needs.

- Conduct market and competitor research (Salesforce, HubSpot, Zoho, etc.) to identify opportunities and differentiators in the niche market.

Planning and Scope Definition

- Build the product roadmap from MVP to upgraded versions.

- Write detailed Product Requirement Documents (PRD) describing features and UX/UI needs.

- Identify and analyze user problems, translating them into concrete product requirements.

- Prioritize features based on business value and resources using frameworks such as MoSCoW.

Team Coordination

- Collaborate with engineering teams (Outsource & In-house), marketing, and sales to ensure high-quality and timely product development.

- Manage Agile/Scrum processes, organize sprint planning, and track progress via Jira/Trello.

- Resolve team conflicts and anticipate risks (e.g., delays or technical errors).

Product Monitoring and Improvement

- Launch beta tests and gather early customer feedback.

- Analyze usage data (NPS, retention rate) to propose enhancements.

Flexible Tasks in Start-up Environment

- Take on various tasks such as product testing, customer support, or stakeholder collaboration.

- Report and plan on a monthly, quarterly, and yearly basis.

- Recruit, train, evaluate, and manage team members.

- Execute product- and project-related tasks as assigned by direct management.

Requirements

Experience:

- Minimum 3 years as a Product Manager or in a related role (e.g., Business Analyst), preferably in CRM, ERP, SaaS, or AI.

- Experience working directly with customers to gather requirements and translate them into product features.

- Experience developing Insurtech products for the US market is a plus.

- Fluent in English

Knowledge & Skills:

- Bachelor's degree or higher in Business Administration, Information Technology, or related fields (Degree not required if hands-on experience is strong).

- Solid understanding of the Software Development Life Cycle (SDLC) from design, development, testing to deployment, with a strong grasp of UX Analysis/Design for Web and App.

- Knowledge of SaaS architecture, including cloud computing (AWS, Azure, Google Cloud), API integration, and microservices.

- Familiarity with CRM system integration with other platforms (e.g., ERP, payment systems, data analytics tools).

- Ability to analyze, write business documentation, and build simple user flows and wireframes.

- Market analysis, feature prioritization, and project management skills.

- Proficiency in tools like Jira, Trello, Notion, or Figma.

- Excellent communication, persuasion, and teamwork skills.

- Ability to work under pressure, multitask, and stay flexible in a startup environment.

Preferences:

- Experience developing CRM or SaaS products from early stages.

- Understanding of Agile/Scrum process and MVP development.

- Fluent in English to work with international partners and documents.