Senior Billing Representative - Night Shift

Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.

With a customer-centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.

If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey.

JOB RESPONSIBILITIES:

• Check and provide feedback on payment reports from partners to ensure accuracy and timeliness.
• Review and reconcile internal payment reports, taking timely corrective actions to ensure the accuracy of client cash flows.
• Manage the payment error reporting system and propose appropriate solutions to efficiently resolve issues.
• Handle cases of unsuccessful bank payments, search for and propose effective solutions to resolve the situation.
• Lead and manage the Billing team, ensuring optimal and accurate resolution of customer requests.
• Support employees in interacting between relevant departments regarding tasks and procedures.
• Guide, train, and support new employees to catch up with work progress and quickly integrate into the team environment.
• Monitor, detect, and promptly address departmental issues affecting service quality, providing guidance and advice to employees on handling special cases.
• Handle internal team issues under management's purview, implement company policies and regulations to ensure consistency and task completion.
• Organize and coordinate regular meetings to report work progress to management.
• Monitor, check, and evaluate the quality of work and expertise of payment staff, ensuring adherence to procedures and job standards, and driving team members to meet KPIs regularly.
• Perform other duties as required by management.

• Minimum 3 years of experience in Payment Specialist/Transaction Specialist or related positions: Payment/Cash Flow Processing and at least 1 year of experience in managing a team of 7 to 10 people.
• Bachelor's degree or higher in fields such as Finance, Banking, Accounting, International Business, Commerce, etc.
• Proficient in English communication, with an IELTS score of 6.5 or above or equivalent certifications/qualifications (mandatory requirement).
• Strong communication skills (both with customers and internals), flexible problem-solving abilities.
• Meticulous, careful, ability to calculate quickly and handle issues related to payment data, invoices, documents, etc.
• Age between 25 – 35 years old, in good health condition, and able to work night shifts.
• Proficient in time management, task progress management, and tight team management in a high-pressure environment.

Preference will be given to candidates who:

• Can start working immediately, attend interviews, and start work promptly.
• Have previous experience working in banks/financial organizations and possess a solid understanding of Payment practices.
• Candidates who have previously worked with US banks.