Seafreight Operation Supervisor

PURPOSE AND SCOPE

• Oversees and manages the daily operations of a company's sea freight activities, ensuring smooth and efficient movement of goods.

• Supervising and leading a team of sea freight operations executives, providing guidance, training, and performance management.

RESPONSIBILITY AUTHORITY

- Lead the Customer service team for Sea freight – Key Account

- Liaise with customers on the standard operating procedures

- Prepare and manage customer key operation performance reports

- Promptly handle customers / team escalations

- To implement corrective actions and preventive measures for immediate service recovery

- To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team

- Review the profit & loss of each shipment

- Review & approve changes of work processes before escalation to line Manager

- Conduct recruitment exercise for officer / executive position when needed

- Provide related training to new staff assign to the team

- Joint customer visit to resolved operations issue when necessary

QUALIFICATIONS AND KNOWLEDGE

• Bachelor Degree : College or University

• Knowledge : Forwarding and Logistic

• Good communication skills in English, both written and spoken

• Proficiency logistics systems and online

• Good communication skills in English, both written and spoken.

• Good Computer skills (MS Office) : Word, Excel, Power point

EXPERIENCE

• Minimum 5-8 years in ocean freight operations, with experience in a supervisory role

• Possess excellence communication and interpersonal skill.

• Pleasant personality and a good team player

• DGR trained will be an advantage

SKILLS & COMPETENCY

SKILLS Rating

• Team work 4

• Adaptability 4

• Communication 4

• Initiative 4

• Customer – oriented 4

• Planning – Organizing & Supervising 4

COMPETENCY Rating

• Integration 4

• Customers Centric 4

• Integrity 4

SPECIAL REQUIREMENTS

• Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned

• Go to business trip as required

• Join some Projects when needed