Sales Executive

We're looking for a dynamic Sales & Customer Service Executive with strong negotiation skills and a passion for F&B to drive event revenue, manage client relationships, and handle end-to-end execution — from proposal to contract — for Tribe Hospitality’s venues.

• MAIN DUTIES & RESPONSIBILITIES:
• SALES:
• Develop and execute sales plans to drive revenue from events, group bookings, corporate and private.
• Identify, approach, negotiate with potential clients including corporates, agencies, and private customers.
• Prepare full sales documentation: quotations, contracts, event proposals with clear pricing structures.
• Maintain and grow a strong client network to generate repeat business and referrals.
• Manage and update CRM database, track leads and conversion rates.
• Conduct market research to identify new sales opportunities & stay informed of competitors’ activities.
• Represent the company professionally at networking events and industry gatherings.
• Submit timely reports and sales forecasts to management.
• CUSTOMER SERVICE:
• Responsible for restaurant reservations, events, parties & group bookings & planning.
• Coordinate with F&B operations team to ensure successful event execution and high guest satisfaction.
• Handle client inquiries, provide excellent customer service and resolve issues promptly.
• Resolves customer requests, complaints through multiple platforms: Fb/ Insta, Google Business, Tripadvisor.
• Support in planning and executing in-house promotional events to increase brand awareness and engagement.

• Experience in F&B sales or events with strong client relationship building.
• Proven ability to negotiate/close deals with full documentation handling.
• Excellent communication in English and coordination across departments.
• Flexible with work hours (including evenings/weekends, Public holidays).
• Well-organized and detail-oriented, capable of managing multiple events.
• Proficiency in preparing quotations, contracts, and event documents.
• Integrity, confident, self-driven, and goal-oriented – a true sales warrior mindset.
• Outgoing personality, loves hospitality and people.
• Able to work independently and under pressure; comfortable with fast-paced, guest-facing environment.