Sales Coordinator

• Work with Director of Sales and Marketing to implement short and long range goals, objectives, policies and corporate driven operating procedures. Proactively communicate guidelines for staff that shapes the unparalleled standards expected.
• Develop, prioritize, and implement proactive and reactive sales action plan. Coordinate sales selling cycle and methodology.
• Create and execute a sales strategy to meet the production requirements from the Leisure and Travel segments consistent with the hotel’s group rate and production goals.
• Identify market trends and develop strategic and tactical recommendations to the Director of Sales and Marketing.
• Monitor developments in Social Media commerce and make recommendations to the Director of Sales and Marketing as to how to best leverage those channels.
• Provide research for developing plans which identify marketing opportunity, direct and web-based marketing and new project development.
• Oversee the contracting process and maintain relationships with customers under the Leisure and Travel segments.
• Consults with representatives of client group or organization to plan details.
• Compiles estimated costs, submit input on final budget, track budget statistics and prepares management reports. Assist with analysis for improvement in effectiveness of sales, methods, costs and results.
• Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
• Recommend/implement incentive programs in each department that addresses reducing costs or increasing revenues and meets company’s budgetary guidelines.
• Projects monthly forecasts; produces regular and special reports; maintains required records and files.
• Maintain excellent working relationships with Key Wholesalers.
• Represent The Grand Ho Tram at community functions and business meetings to promote company and hotel.
• Support all hotel and corporate wide training, guest relations, branding and cultural indicatives.
• Provide input in recruiting, training and evaluating performance of Leisure and Travel sales team members under direct supervision. To ensure staff delivers a first-class service with unmatched elegance and professionalism while promoting a culture of accountability.
• Propose staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.
• Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.
• Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.

Qualifications

• Two - Four years of working experience required.
• College/ University degree is required.
• Proven experience with computers, sales system and business software.
• Must present a well-groomed appearance.
• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is required
• Strong communication skills, both oral and written. Must be able to prepare effective written reports.
• Demonstrated record of superior guest service.
• Previous experience in planning of meetings, conventions, and events required.
• Knowledge of sales, service, use of facilities and function space required.
• Demonstrated strong organizational and time management skills.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Excellent decision-making, problem-solving and follow up skills.
• Ability to respond to and handle difficult or stressful situations with tact and diplomacy.
• Strong understanding and appreciation of the concept of luxury and hospitality.