Reservation Agent (Nhân Viên Đặt Phòng)

Overview
This position is responsible responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.

Responsibilities:

- Handle reservations via phone, email, online systems, or through travel agents and internal departments.
- Maintain up-to-date knowledge of room types, layouts, rates, availability, and promotional packages.
- Create, update, and organize reservation records, including confirmations, cancellations, and modifications.
- Ensure accurate coding of reservations according to hotel policies, including deposits and no- show rules.
- Communicate reservation details clearly with the front desk and other relevant departments.
- Support room revenue forecasting by tracking availability and trends in demand.
- Assist with preregistration and prepare daily arrival reports for operational planning.
- Respond to guest inquiries promptly and courteously, maintaining a professional and tidy work area.
- Coordinate guest travel arrangements and promote hotel services to enhance guest satisfaction.
- Perform additional tasks such as rate configuration, GDS/IDS updates, and reception support as needed.

- Education: At least Bachelor degree or equivalent.
- Profession: Economics, Business Administration.
- Language: Outstanding verbal and written communication in both Vietnamese and English.
- Computer: Good working knowledge of applicant of Microsoft software, SMILE software.
- Experience: At least 3 years of experience in a similar position in the travel industry.
- Skill:
+ Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus.
+ Customer service-oriented.
+ Well-organized and responsible with an aptitude for problem-solving.
+ A team player with a high level of dedication.
- Others: Willing to travel.